Cinelang Support

Questions, problems, or feedback about Cinelang: email cinelangsupport@gmail.com.

Cancel a subscription

Apple bills Cinelang subscriptions, so you cancel them in your iPhone's settings: open Settings → your name → Subscriptions → Cinelang, then tap Cancel Subscription. Apple's guide explains it step by step: Cancel a subscription from Apple.

You keep access until the end of the period you paid for. Deleting the app doesn't cancel a subscription.

Refunds

• Bought in the app: Apple handles refunds. Request one at reportaproblem.apple.com.
• Founding membership bought on our website: email us with your Lemon Squeezy order number.

New iPhone or reinstalled the app

Open Cinelang and use Restore, signed in with the same Apple Account you subscribed with. Family Sharing isn't available.

Founding members

When Cinelang launches, we'll email the address you used at checkout with how to unlock it in the app. Cinelang has no accounts, so keep access to that email address. If you can't find the email, write to us from that address.

Remove a clip (rights holders)

If a clip in Cinelang uses your work and you want it removed, tap the flag on the clip and choose "Copyright or removal request", or email cinelangsupport@gmail.com. The Copyright Policy lists what to include and what happens next.

Your data

Your saved words, progress, and streak stay on your iPhone. Delete saved words in Vocab, clear the activity log in Settings → Local analytics, or delete the app to remove everything. To get a copy of the data our service providers hold, or to delete it, email us. The Privacy Policy has the details.